Payments, subscriptions and cancellation
Platform Plus is operated by ArtAcad, LLC, a Delaware company in the United States. For payment or subscription support, contact info@manassaplus.com.
Before paying
Review the plan, services and amount in your account, then complete payment on Stripe’s secure checkout page. The first payment, renewal amount and billing frequency are shown separately. Prices are in Saudi riyals and the final total is shown before confirmation. Platform Plus does not store your full card number or security code.
Recurring subscriptions
Your subscription renews automatically each month, or each year when you choose annual billing, using the payment method you authorised. The current annual price is equivalent to ten months for twelve months of service. Recurring add-ons appear as separate items within your project subscription.
One-time services
Items labelled “one-time”, such as logo and identity, Google Maps setup and payment gateway integration, are charged once per purchase and do not enter the renewal amount. External provider charges remain separate as described for each service.
Cancel a subscription or an add-on
Open Subscriptions in your account to stop renewal for the entire subscription or the paid add-ons you select. Paid services remain available until the end of the displayed paid period, then stop renewing. Remaining services renew at the amount shown. For annual subscriptions, cancellation takes effect at the end of the paid year. Features included in a plan without a separate charge do not produce a price reduction when disabled.
You can undo a scheduled cancellation before it takes effect. Stopping renewal does not automatically issue a refund. Your domain remains yours as described on the website.
Design guarantee and refunds
Our published guarantee remains in place: if you do not like the design after the revision rounds, we refund you in full. Email your request reference and refund request to our team. Refund requests are separate from renewal cancellation. A payment is not marked refunded until its refund is confirmed.
Invoices and unsuccessful payments
View invoices and update your payment method from your account through Stripe’s customer portal. Collection is confirmed only after payment confirmation. If a renewal fails, its status appears in your account so you can update your payment method and review the invoice.